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Optimizing omnichannel content management and delivery

The Challenge

Western Washington University’s Department of Entrepreneurship and Innovation sought to enhance its mission of inspiring and connecting future leaders. The department aimed to create an engaging platform to showcase the stories of global changemakers addressing critical challenges.

This platform would serve as a resource to inspire students, engage stakeholders, and amplify the department’s visibility in the entrepreneurial community. However, they needed a cohesive content strategy and a dynamic, accessible website to bring this vision to life.

Task

Collaborate with the department head to:

Action

To meet these goals, the following steps were taken:

Content Strategy Development

  • A messaging framework was crafted to ensure consistency and alignment with WWU’s values, emphasizing inspiration and connection.

Story Gathering

  • Authentic narratives from changemakers were sourced through interviews, capturing their innovative solutions and impact.

Website Design & Development

  • Created a visually engaging, responsive website that adhered to accessibility standards.
  • Incorporated intuitive navigation and multimedia elements to enhance user engagement.
  • Implemented tools to track visitor behavior and engagement for continuous optimization.

Result

The new platform launched successfully in May 2024, transforming how the department connects with its audience. Key outcomes included:

Impact

The project has become a cornerstone of WWU’s efforts to connect and inspire future leaders. By showcasing real-world changemakers, the platform encourages students to engage with entrepreneurship as a tool for addressing global challenges and strengthens ties with stakeholders by broadening the department's influence within and beyond the university.

We were able to provide a scalable model for sharing stories that align with the university's long-term vision for innovation and impact. By combining data-driven design solutions, collaborative teamwork, and continuous optimization, the project not only improved immediate outcomes but also set the stage for sustained growth and innovation.

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